Frequently Asked Questions

CPAP help and support please read our FAQ before sending us a message.

FREE delivery for orders that are over $100.00. Otherwise it is a flat rate of $14.95 for orders under $100.00 via Australia Post regular mail. We do also offer a Aust Post express service for urgently required orders for a flat rate of $24.99 Australia wide.

No we do not rent out or hire any CPAP equipment to test and try out before purchasing etc

No, But another option is the No Interest Loan Scheme (NILS) that provides individuals and families on low incomes with access to safe, fair and affordable credit. We also offer ResMed payment plans from as low as $14.00 per week.

No, we do not offer any kind of sleep study tests and services for snoring and sleep apnea.

It would be best to speak to your local GP doctor first about any sleep disorder concerns that you may have. They can refer you onto a local sleep clinic for sleep testing etc

CPAP meaning is Continuous Positive Airway Pressure is a form of treatment for OSA obstructive sleep apnea or sleep apnoea sufferers who have problems with there breathing while sleeping and suffer from related sleep disorders. They use a machine called a CPAP device which is considered the gold star treatment.

You can also use a sleep apnea mouth guard, snoring mouth guard or a MAS/MAD a mandibular advancement splint. There are lot on the sleep market and vary in price from Australian manufacturers such as Ripsnore, SomnoMed and Oventus.

Sleep Disorders Australia is a voluntary group who offer assistance & support to people to help stop snoring who live with sleeping related sleep disorders across Australia.

That is understandable we generally have most things in stock. It is impossible to list every single item available on our website there are just so many different types of CPAP parts and items available for all the different CPAP machines and CPAP masks available from all the CPAP manufacturers please phone us or alternatively send us an email if you cannot find what you are looking for?

We accept all kinds of payment methods such as cash, EFT, credit card, visa, mastercard and american express also etc. On our website we use PayPal, payments can be made via credit card on the PayPal portal ( in which case a PayPal account is not required).

We ship orders on a daily basis and it will be standard package delivery times via Australia Post. Generally it takes 3-5 business days or a lot longer if you live in Western Australia or are located in a rural area etc.

Yes it is! Not only have we got SSL protection on the right pages in the website, your transaction is also conducted on the safe encrypted and protected Paypal portal.

Good question. You will get a confirmation email, we will get a confirmation email with all your order details. If we have any questions about your order we will ring you. The order will be dispatched and you will be notified.

Yes we provide you with an Australian tax invoice with our ABN, so if your covered by private health insurance you can claim on your CPAP equipment.